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  • Certificate | 11051Advanced Client-Directed Case Management

This certificate focuses on client-directed approaches. Case managers assume a critical role in human services, acting as a link between clients and services that best meet individual needs. Advocacy is a key area of this practice and it is essential that case managers develop effective skills in accessing programs and services for marginalized persons using client-directed approaches.

What You Will Learn

As such, the program is geared to case managers and staff that perform case management functions, though not currently case managers. The program is also intended to assist frontline staff in human service agencies in the mental health, long-term care, and developmental disabilities services systems to form collaborative relationships with clients. This certificate program is also of interest to clients of human service agencies and families who wish to learn how to become their own case managers.

On-site option

If more convenient for your agency or organization, Humber is pleased to deliver this program onsite if there are 20 or more who would like to take courses. A group information session can be arranged with a program representative to answer any questions you may have.

*Note: Applicants must have a degree or diploma in any health, human or social services discipline and/or work experience in a health, social services, corrections or human service agency.


 Click on course title below to view details and link to registration page.

Compulsory Courses - 6 Required

ACDC 106
Client-Directed Case Management Practice: Advanced

Case managers need to be able to develop nontraditional resources that can support and assist their clients.

This course focuses upon the identification, development, and utilization of these nontraditional resources. Examples include: helping to map someone's social network, how to locate and approach nontraditional community resources like neighbourhood groups, and how to bring members of an individual's social support network together to confront difficult to reach goals and major life changes. Person-centred planning approaches are discussed, as are support circles and securing individualized funding for clients and families.

ACDC 102
Client-Directed Case Management Practice: Introduction

This course will provide you with the basic skills needed to work in a collaborative relationship with clients to generate resources during tough economic times, in a way that promotes the empowerment of individuals, and increases the competence of communities to respond to people.

ACDC 103
Legal and Ethical Issues in Case Management Practice

This course will address critical legal and ethical issues in crisis intervention such as confidentiality, responsibility in assessing for and preventing suicide, relevant legal requirements and issues concerning negligence. As well, the ethical issues and dilemmas faced by crisis workers will be discussed.

ACDC 101
Philosophy and Values of Case Management

This course will provide you with a basic understanding of empowerment philosophy using the strengths model, which avoids victim-blaming and negative stereotyping, and stresses personal value. It examines how social, economic, and political forces help to create attitudes, and explores the philosophical underpinnings of empowerment practice.

Elective Courses - 1 Required

ACDC 107
Client-Directed Case Management in Community Mental Health

Client-Directed Case Management in Community Mental Health will introduce students to the mental health system, mental health case management functions, critical components of the case manager-client relationship, as well as linking, referral and symptom management skills.

The course will also cover the areas of engaging and assertive outreach, assessment and planning with clients, crisis intervention and the Mental Health Act, concurrent disorders and vicarious trauma in the context of the case management. These concepts and topics will be grounded within an empowerment approach that stresses culturally competent practice.

ACDC 105
Systemic Issues in Case Management Practice

The purpose of this course is to help you identify the larger socio-economic issues and power relations that have an impact upon case management clients and case managers' day-to-day work.

Issues that will be discussed are managed care, commercialization in human services, the impact of deinstitutionalization, government funding silos, interministerial co-operation, or lack thereof, funding cutbacks, agency restructuring and downsizing, and conflict of interest. Systemic advocacy strategies for dealing with these issues will also be covered.

Program Coordinator
Shane Cunningham
416.675.6622 ext. 2099